Climb Analytics

Auto-Pay Rate

The percentage of active customers enrolled in automatic payment.

Financial
Unit: percent
Higher is better

About This Metric

Measures the adoption of auto-pay among active customers. Higher auto-pay rates typically correlate with lower churn, more predictable cash flow, and reduced collection costs.

Formula

(Customers with Auto-Pay / Total Active Customers) x 100

Code Expression

autoPayCustomers / activeCustomers * 100

Data Sources

  • diamond-customers
    useAutoPaystatusText

Caveats & Limitations

  • •Only counts customers with useAutoPay flag set to true
  • •Does not verify if auto-pay is actually functional

Tags

#payments
#automation
#retention

Calculation Source

Real-time (Cosmos DB)

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