Lifecycle
Unit: percent
Higher is better
About This Metric
Indicates overall customer base health. A declining active rate may signal retention issues or seasonal patterns.
Formula
(Active Customers / Total Customers) x 100Code Expression
activeCustomers / totalCustomers * 100Data Sources
- diamond-customers
statusText
Derived From
This metric is calculated using the following metrics as inputs:
Active Customers
The count of customers currently receiving service with an active status.
Total Customers
The total count of all customer records in the system.
Tags
#active
#rate
#health
Calculation Source
Real-time (Cosmos DB)