Average Job Duration

The mean time spent on service appointments from arrival to completion.

Technician

Unit: duration

About This Metric

Helps with scheduling accuracy and capacity planning. Significant deviations from expected duration may indicate training needs or service scope issues.

Formula

SUM(Job Duration) / Number of Completed Jobs

Data Sources

diamond-appointments
timeIntimeOutstatus

Caveats & Limitations

•Excludes travel time between jobs
•Duration varies significantly by service type

Related Metrics

Jobs Per Day

The average number of service appointments completed per technician per day.

Technician Utilization

The percentage of available work hours spent on billable service activities.

Calculation Source

Real-time (Cosmos DB)

Climb Analytics