Climb Analytics

Intelligence Platform

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Message Volume

The total number of text messages sent and received during the period.

Communication

Unit: count

About This Metric

Modern customers often prefer text communication. Track alongside call volume to understand channel preferences.

Formula

COUNT(messages in period)

Data Sources

podium-messages
messageIddirectiontimestamp
SMS data from Podium integration

Related Metrics

Call Volume

The total number of phone calls handled during the selected period.

Average Response Time

The mean time between receiving a customer inquiry and sending a response.

Tags

#messages

#sms

#communication

Calculation Source

Real-time (Cosmos DB)

More in Communication

Call Volume

The total number of phone calls handled during the selected period.

#calls#volume#support

Average Response Time

The mean time between receiving a customer inquiry and sending a response.

#response#speed#customer experience

Pending Communications

The count of customer messages or inquiries awaiting a response.

#pending#queue#workload